Hilton Garden Inn

Location

Smyrna, TN

Project Type

Water Heater Replacement

Executive Summary

This project involved the complete diagnosis and replacement of a 100-gallon water heater with a new high-efficiency model. Despite the time constraints and budget limitations from the client, MSP successfully overcame these challenges, resulting in complete customer satisfaction.

Client Needs & Objectives

Challenge Overview: Our customer consistently faced issues with their water heater, exacerbated by previous misdiagnoses by other plumbers.
Client’s Objectives: The client required a new water heater that fit within their budget and needed it installed immediately.

Our Solution

Thanks to MSP’s strong relationships with local plumbing supply houses, we quickly diagnosed the issue and arranged for immediate on-site delivery and installation of the new water heater. This prompt response was crucial as the building was a hotel with guests lacking hot water.

Project Highlights

Key Figures: 100 Gallon AO Smith Natural Gas Water Heater.
Major Components Installed: A commercial water heater compliant with the Universal Plumbing Code (UPC).
Custom Solutions: Retrofitting the new water heater into the same location as the previous unit.

Performance & Efficiency

MSP installed a state-of-the-art, high-efficiency natural gas water heater. This upgrade is beneficial for the client, promising reduced utility bills and fewer service calls for maintenance.

Safety & Compliance

Our team prioritized safety, upholding MSP’s high standards of professionalism. All technicians involved are OSHA certified and adept at managing unsafe environments. The installation was completed without any injuries.

Project Management & Execution

Timeline: The project was completed in one day.
Budget Compliance: This project remained within the client’s budget.
Adaptability: Given the urgent need for hot water in the hotel, our team acted swiftly to provide a same-day estimate, expedite the delivery, and ensure same-day installation.

Final Outcomes

System Commissioning: After installation, we tested the system to ensure everything was functioning correctly, including proper ventilation connections and secure natural gas linkage. We also confirmed the water reached the required temperature, much to the guests’ satisfaction.
Client Satisfaction: The client was extremely pleased with the speed and efficiency of our work, leading to more collaborative opportunities and a promising future relationship.
Post-Installation Support: We arranged the warranty for the water heater on-site, ensuring the client was prepared for any potential future issues.